Terms of Service

These terms are an agreement between you and Asger Co., Ltd. ("we"), the company that operates the Wisebird platform at wisebird.cloud. By creating an account, creating a business, or using any part of the service, you accept them. If you accept on behalf of a company, you confirm you are authorised to do so. If you do not accept them, please do not use the service.

Wisebird connects your chat channels (LINE, Facebook Messenger, Instagram, TikTok and a website widget) to one inbox, and lets AI agents you configure answer your customers there. You decide what each agent knows, when it replies, and when a person takes over. We may add, change or remove features as the product develops; if a change removes something you rely on, we will say so in the app before it takes effect.

You must be at least 20 years old, or have your guardian's consent, to open an account. Keep your account details accurate and your password to yourself: anything done with your login counts as done by you. A business can have several members; the owner chooses who is invited and what each member may do, and is responsible for what they do with it. Tell us at once if you think someone else has your login.

Plans and AI credits are described on our pricing page, which shows the price in force at the time. A plan starts when we confirm your payment and runs for the period you paid for. Renewal is not charged automatically, and a plan that lapses keeps working for 7 more days before the business falls back to the free plan. AI credits are consumed as your agents work and cannot be moved between businesses. Tax invoices are issued by Asger Co., Ltd. If you think a charge is wrong, send us the invoice and we will look into it.

Do not use Wisebird to:

• send bulk messages to people who never agreed to hear from you
• send anything illegal, defamatory or obscene, or that infringes someone else's rights
• impersonate another person or business, or have an agent insist it is a human when a customer asks directly
• set an agent up to give medical, legal or financial advice as if it were certain, in a way that puts your customers at risk
• break the rules of the channels you connect. LINE, Meta and TikTok each have their own terms, and they, not we, decide whether your account stays connected
• probe or overload the system, reach parts of it that are not yours, or resell access to the platform

An agent's replies are generated by an AI model, so they can be wrong, out of date, or confidently invented, and your customers see them as coming from your business. Check what your agent says about prices, stock, appointments, health and money: responsibility for those messages is yours. Bot hours, the per-chat bot switch and handoff to a person are there so you can take over at any moment.

The chats, contacts and files you bring into Wisebird stay yours. For your customers' personal data you are the data controller and we process it on your instructions in order to run the service, as described in our Privacy Policy. That means it is your responsibility to have the right to collect it, to tell your customers how it is used, and to answer their requests about it. We will help you export or delete data when you ask.

Connecting a channel means granting Wisebird permission through that platform, and the permission can be withdrawn there at any time. If LINE, Meta or TikTok changes its rules, its API or its charges, or suspends your page, your agent may stop replying on that channel through no fault of ours. The same is true of the AI model providers and the payment provider we use. We choose partners carefully, but we do not control them.

The platform, its software, design and documentation are ours. Your content (knowledge files, product catalogue, prompts, chats and brand) is yours. You give us the permission we need to store, process and display that content in order to run the service for you, and nothing more. We do not sell your data, and we do not train models of our own on your customers' chats.

We work to keep Wisebird running around the clock, but we do not offer a guaranteed uptime commitment today. Maintenance, outages at our suppliers and problems at the chat platforms can all interrupt the service. Where we plan work that will interrupt it, we announce it in the app beforehand.

You can stop at any time by deleting your business from settings. A deleted business stays in the trash for 30 days and can be restored there (its channels need reconnecting after a restore); after that it is deleted for good and cannot be restored. We may suspend or close an account that breaks these terms, has not paid, or puts other customers or the platform at risk. Except in serious cases we will tell you what is wrong and give you a chance to put it right first.

The service is provided as it is. So far as the law allows, we are not liable for lost profit, lost sales, lost data or indirect damage arising from use of the service, and our total liability for any claim is limited to what you paid us for the service in the three months before the claim arose. Nothing here limits liability that cannot be limited under Thai law, including liability for fraud or wilful misconduct.

We may update these terms as the product changes. The date at the top of this page is the version in force. Where a change materially affects your rights we announce it in the app before it takes effect, and continuing to use the service after that means you accept the new version.

These terms are governed by the laws of Thailand and the courts of Thailand have jurisdiction over any dispute arising from them. We would much rather settle a problem directly, so please contact us first.

Questions about these terms, or about anything on your account, can be sent to us here.